Enterprise Resource Planning > Maintenance Support
Maintenance Support
Overview
Maintenance and Support service provides a series of activities ranging from the incident and problem management, maintenance checks, product patches, and releases and knowledge updates on Oracle or OPUSB application only.
Objective
- To provide annual maintenance support upon or after implementation go-live
Objective
- To provide annual maintenance support upon or after implementation go-live
Benefits
- To get product major release so a customer can get new technology and functionality
- To get update patches and service packs from product principal
- To log any issue to the principal support website and get a resolution of it.
- Ability to log any issue to BERCA support as the first layer with Indonesia’s local language support.
- To adopt small changes or new small requirements from user requirements
